Manage my Account
View your MasterCard® account online
Register with MasterCard®’s “online access” so you can:
- View account balances.
- Review full account statements –– up to 12 months previous.
- Confirm available credit.
- View mbna rewards points activity.
Go to www.onlineaccess.ca to register.
Set up a pre–authorized payment
When you sign up for MBNA®’s Pre–Authorized Debit service, your bank account will automatically be debited monthly with an amount of your choice. If you’d like to pay the balance in full each month, simply hand-write “Pay in full” in the payment amount section.
Print the Pre–Authorization Debit Agreement , complete it, sign it and fax it to MBNA® at 1-800-871-0994 to take advantage of the pre-authorized payment option.
Account inquiries and customer satisfaction
If you are a Manulife Bank mbna rewards MasterCard® customer and have any questions about your account or the program in general, please call MBNA®’s customer satisfaction line at: 1-888-877-6262.
Application status information
If you’ve applied for a Manulife Bank mbna rewards MasterCard® and would like to inquire about the status of your application, please contact MBNA® at 1-888-898-1620, Monday to Thursday: 8 AM to 9 PM EST; Friday: 8 AM to 7 PM EST.
Redeem mbna rewards points
- To redeem your points or view your redemption options call 1-877-877-3703 or visit www.mbna.ca/mbnarewards .
- Redemptions can begin with as few as 1,000 rewards points for gift certificates at select retailers.
- Merchandise redemption starts at 2,500 points.
- Redemption for travel (on major carriers with no blackout dates or airline frequent flyer restrictions) begins at 10,000 mbna rewards points® (=$100 credit toward flight cost) and can include anything else you can book through a travel agency (e.g. hotel, car rental, train).
- mbna rewards points may only be redeemed if your account is in good standing and has active charging privileges. Some restrictions may apply.